For players aged 21 and above

bbu88 Responsible Gambling

Gambling should be enjoyable, not stressful. Your safety is our priority at bbu88 — find out how to set limits and get support when you need it.

Safe Environment 21+ Only Personal Limit Controls 24/7 Support

Age Restrictions and General Policy

bbu88 believes that betting is a form of entertainment — not a source of income and not a solution to life's problems. The moment gambling causes anxiety or stress rather than enjoyment, it is time to stop.

Responsible gambling is clearly stated in our Terms and Conditions. Every user must agree to abide by these rules at the time of registration. bbu88 may request information to verify your age and identity.

Set a budget before you play. Never bet more than you can afford to lose. Avoid playing with savings or money needed for everyday expenses. Under our Privacy Policy, your account information is kept fully secure so you can seek help without concern.

Please Remember

Betting does not guarantee a win. Wins and losses are both a normal part of casino games and sports betting. Placing larger bets to recover losses is a dangerous habit. Playing for long stretches without a break, especially during a losing run, never helps.

If you have any questions or concerns, visit our FAQ section, where you will find answers to many common questions about responsible gambling.

Tools for Setting Your Own Limits

bbu88 gives you several tools to manage your gambling habits. Using them is your right and there is nothing to be embarrassed about.

Deposit Limit

Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately; requests to increase a limit take up to 72 hours to process.

Session Time Limit

Decide in advance how long you will play in one sitting. When the time is up you will be logged out automatically, ensuring you take a mandatory break.

Loss Limit

Set a maximum amount you can lose within a given period. Once the limit is reached, you will not be able to place further bets during that period.

Temporary Break (Cooling-Off)

Temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during this period, but the account will reopen automatically when it ends.

Self-Exclusion

Need a longer break? Take a self-exclusion lasting from 6 months up to 5 years. Your account cannot be reopened during this period and no promotional communications will be sent.

Reality Check

A message will appear every hour or at set intervals to remind you how long you have been playing and how much you have won or lost in that session.

To use these tools, contact bbu88's 24/7 live chat support or apply directly from your account settings.

Warning Signs of Problem Gambling

If you notice any of the following signs in yourself or someone you know, take them seriously.

Chasing Losses

Betting more to win back money already lost — this is the most common sign of problem gambling.

Hiding it from Family or Friends

A tendency to conceal how much you are playing or losing from the people close to you.

Gambling with Essential Money

Betting with money set aside for rent, bills or daily needs, or using borrowed money to place bets.

Emotional Distress

Feeling restless or irritable when unable to gamble, or finding it hard to concentrate on other things.

Losing Track of Time

Spending hours absorbed in gambling and not noticing where the time went.

No Enjoyment Without Betting

Losing interest in everything else and seeing betting as the only form of entertainment.

Where to Get Support

Asking for help is a sign of strength, not weakness. You can get support through any of the following.

bbu88 Live Chat

Live chat support is available 24 hours a day, 7 days a week in both Bengali and English. Tell us directly about deposit limits, self-exclusion or any concern you have.

Email Support

You can contact the bbu88 support team by email. It is entirely possible to seek help while keeping your identity confidential.

Family and Trusted People

Talk openly with a family member or close friend. The support of someone you trust is the greatest resource for overcoming a problem.

Professional Advice

A mental health professional or counsellor can provide effective help with gambling-related issues. Both government and private mental health centres in Bangladesh offer this kind of support.

Voluntary and Community Organisations

Various voluntary organisations in Bangladesh work on addiction-related issues and can provide assistance. These organisations operate with full confidentiality.

bbu88's Commitment

bbu88 does not only think about profit — the wellbeing and safety of every user is our responsibility. For this reason, we uphold the following commitments:

Minors are never given the opportunity to create an account or play, and strict age verification is maintained at all times.
Self-exclusion requests are actioned promptly upon receipt, and promotional messages to the affected account are stopped.
The support team is specially trained to assist with responsible gambling matters.
If an unusual change in a user's gambling behaviour is observed, bbu88 may reach out proactively.
Participation in promotions and bonuses is automatically disabled for users who are under self-exclusion.
To learn more about us, visit our About Us page, where you will find details about bbu88's core values and services.

Protecting People Around You

Do you have a family member or someone at home who you think may have a gambling problem? Talk to them calmly, without accusations or blame.

If bbu88 is accessible on a device used by a child or teenager, act immediately. Enable parental controls on the device and contact bbu88 support if needed.

If you suspect someone is operating an account using your identity, notify bbu88 immediately via live chat. Steps to secure your account will be taken without delay.

Core Principles of Safe Gambling

Set a budget before you play. When that amount is gone, stop for the day. Keep a clear head — whether you win or lose, make decisions based on your plan, not your emotions.

Responsible Gambling FAQ

Answers to common questions are provided here.

You can set a deposit limit directly from your account settings, or contact our support team via 24/7 live chat and they will set it for you. Reducing a limit takes effect immediately; requests to increase a limit take some time to process.

When you request self-exclusion, arrangements will be made to withdraw any funds remaining in your account. For more details, please contact the support team via live chat or email.

No. Once self-exclusion is active, all promotional communications to that account are stopped. No bonus offers, emails or messages will be sent.

A National ID (NID), passport or driving licence are accepted. Please contact the support team for details on the submission process and required formats.

Yes, your account reopens automatically once a cooling-off period ends. However, for self-exclusion, the account does not reopen automatically when the set period expires — you will need to submit a separate request to support.

Contact bbu88 support immediately via live chat. Steps will be taken to change your password, lock your session and, if needed, temporarily suspend your account. It is recommended that you keep two-factor verification (OTP) enabled to protect your account.