bbu88's Privacy Policy

01 Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications of the bbu88 platform. When you visit our site, open an account, or use any of our services, the terms of this policy come into effect automatically.

bbu88 believes that your personal information belongs to you. We do not sell any information to third parties without permission, nor do we disclose it unnecessarily. The purpose of this policy is to tell you clearly — what information we collect, how we use it, and how you can control it.

Our Terms and Conditions complement this privacy policy and both documents should be read together, as neither is complete without the other. In the event of a conflict, the provisions of this privacy policy will take precedence.

bbu88's services are strictly for individuals aged 21 and above. Collecting information from minors goes against our policy and we take strict action in such cases.

02 What Information We Collect

bbu88 collects the following categories of information:

2.1 Identity Information

• Full name and date of birth
• National ID number (where applicable, for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Records of transactions carried out via bKash, Nagad, Rocket, or bank transfer
• Account balance and betting history

2.3 Technical Information

• IP address and device type
• Browser type and operating system
• Site access time, session duration, and pages visited
• Referral source and search queries (where applicable)

2.4 Communication Information

• Information provided via live chat, email, or support tickets
• Complaints, suggestions, and feedback

03 How We Collect Information

bbu88 collects your information from various sources and through various methods:

3.1 Direct Collection

When you provide information yourself — such as when registering an account, making a deposit or withdrawal, contacting the support team, or filling in any of our forms.

3.2 Automatic Collection

When you use our website or app, some information is collected automatically through cookies, web beacons, and similar tracking technologies. This includes session logs, click history, and page load times.

3.3 Collection from Third Parties

For identity verification and fraud prevention, we may verify necessary information with trusted third parties. These third parties also follow their own privacy policies.

04 Purpose of Using Information

bbu88 uses the information collected for specific and legitimate purposes. The main purposes are described below:

1. Account management and identity verification: Information is used to open your account, keep login secure, and confirm your identity.
2. Transaction processing: To complete deposits and withdrawals, keep account balances up to date, and store transaction records.
3. Customer support: To resolve your questions or issues quickly and to track support history.
4. Fraud and security management: To detect suspicious activity, keep accounts secure, and prevent unauthorized access.
5. Service improvement: To analyze platform usability and develop new features and better experiences.
6. Marketing and promotions: To inform you of relevant offers or bonuses based on your preferences — but only with your consent.
7. Legal compliance: To maintain necessary records and prepare reports as required by applicable laws and regulations.

05 Sharing Information with Third Parties

bbu88 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared with selected parties in specific circumstances:

5.1 Service Providers

The minimum information necessary to keep services running is shared with payment processors (bKash, Nagad, Rocket, and banking partners), identity verification services, technology infrastructure providers, and gaming content providers. These providers are bound by strict confidentiality agreements.

5.2 Legal Authorities

Information required to comply with court orders, lawful requests from law enforcement agencies, or legal obligations may be provided to the relevant authorities.

5.3 Business Changes

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, but the protections of this policy will remain in place and you will be notified in advance.

5.4 With Your Consent

Your explicit consent will be obtained before sharing information with any party outside the categories above.

06 Cookies and Tracking Technologies

The bbu88 website uses cookies and similar technologies. These store small data files in your browser, which help improve the experience of using the site.

6.1 Essential Cookies

These cookies are essential for keeping login sessions active, security verification, and running functional features. They cannot be disabled, as the platform will not work properly without them.

6.2 Analytics Cookies

These cookies are used to understand how users interact with our site. The data collected is analyzed in aggregated and anonymous form.

6.3 Preference Cookies

These cookies are used to remember your language selection, theme, and other personal preferences.

6.4 Cookie Control

You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working.

07 Data Storage and Security

bbu88 has put in place technical and organizational measures in line with industry standards to protect your information:

7.1 Encryption

All data transmission on the site is secured through SSL/TLS encryption. Sensitive information that is collected is also kept encrypted when stored.

7.2 Access Control

Access to your information is limited to only those employees who need it to carry out their specific responsibilities. Every access is logged and reviewed regularly.

7.3 Retention Period

Information for active accounts is retained for as long as the account remains open. After an account is closed, information is kept for as long as necessary to meet legal obligations and resolve disputes. After that, data is securely deleted or anonymized.

7.4 Response to Security Breaches

In the event of a security breach, we will act promptly and notify affected users in a timely manner.

08 Your Rights

On the bbu88 platform, you have the following rights regarding your own information:

8.1 Right to Know

You can find out what information we hold about you. If you send a written request through our support channels, we will provide the information within a set timeframe.

8.2 Right to Rectification

If there is incorrect or incomplete information in your profile, you can request that it be corrected.

8.3 Right to Deletion

In certain cases, you can request that your information be deleted. However, we are required to retain information necessary to fulfill legal obligations for a specified period.

8.4 Right to Object to Processing

You have the right to request that your information not be used for marketing or profiling. We will act on such requests immediately.

8.5 Right to Data Portability

You can request the relevant information from your account in a readable format that can be used elsewhere.

To exercise these rights, contact our support team via 24/7 live chat or email. To learn more about our services and platform, visit our About Us page.

09 Protection of Minors

bbu88's services are entirely for individuals aged 21 and above. We do not intentionally collect information from any minor.

Age is verified at the time of account registration. If a minor's information reaches us by mistake, we will delete it immediately and close the associated account.

Our full guidelines on responsible gambling are available on our Responsible Gaming page, which covers protective tools and policies in detail.

10 Policy Changes

bbu88 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change, and for significant changes, registered users will be notified via email or live chat.

If you continue to use the service after a change, it will be assumed that you have agreed to the new policy. We therefore recommend visiting this page regularly.

For questions about policy changes or any other matter, visit our FAQ section for answers to common questions, or contact the support team directly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Live Chat: Seven days a week, 24 hours a day — support available in Bengali and English
• Email: [email protected]

We generally respond to user requests in a timely manner. Identity verification may be required for information-related requests.

If the content of this page conflicts in any way with our Terms and Conditions, the Terms and Conditions will take precedence unless a specific privacy-related matter is clearly stated here.